IEEE Publication: A Survey on Voluntary Management Systems

IEEE Publication: A Survey on Voluntary Management Systems


  • Highly active member of the research group
  • Research, evaluation, development, operation
  • Cooperative writing of the IEEE paper

Johannes Schönböck, Markus Raab, and Josef Altmann (Upper Austrian University of Applied Sciences, Hagenberg, Austria) + Elisabeth Kapsammer, Angelika Kusel, Birgit Pröll, Werner Retschitzegger, and Wieland Schwinger (Johannes Kepler University Linz, Austria)


Voluntary work is indispensable in nearly every area of today’s society, e.g., service activities in health care or emergencies. Not least because of this omnipresence of volunteering, already a plethora of volunteer management systems (VMS) has emerged, trying to support diverse volunteering processes and to deal with the broad spectrum and peculiarities of voluntary work. Thus, an in-depth understanding of functional commonalities and differences of VMS is urgently needed. The goal of this paper is therefore to provide an in-depth survey of existing VMS. For this, first, an initial attempt towards a reference model (RM) for VMS is presented, capturing their basic functional ingredients and interrelationships in terms of UML class diagrams. Second, the RM is operationalized by means of a set of evaluation criteria used to compare seven carefully selected VMS, thereby discussing their peculiarities and shortcomings. Third, lessons learned are provided together with research directions for future VMS.


The Hawaii International Conference on System Sciences (HICSS) is an annual conference for Information Systems and Information Technology academics and professionals sponsored by the University of Hawaii at Manoa. The conference, which now draws over 1,000 participants every year, provides a platform for panel discussions and the presentation of peer-reviewed information systems research papers. Papers selected for presentation appear in the HICSS Proceedings published by IEEE, which have grown to add nearly 6,000 additional pages of refereed material annually. In addition, Symposia, Workshops, and Tutorials are held on the first day of the conference.

I am extremely honored that I was chosen to present the results of the research project “CrAC – Cooperative Activities“. Participating at such a conference is all about learning, exchange, and connecting to others from the same or related fields.